Shipping and delivery policy

1. Digital services

Subscriptions, rentals and other digital services are delivered online. They are available in your Yalee Account as soon as payment is confirmed (normally within a few minutes), and we email you a confirmation and tax invoice. Nothing is shipped.

If you have paid but do not see your access within 2 hours, email yaleesupport@yalee.net or call +91 95666 36401 with the payment reference.

2. Physical products (LeeMart)

We currently deliver within India only. Enter your PIN code on a product page to check delivery and the estimated date before you buy.

Dispatch: sellers dispatch orders within 1 to 3 working days of payment confirmation, unless a longer time is shown on the product page (for example for made-to-order items).

Delivery time: usually 2 to 7 working days after dispatch, depending on your location; remote areas may take up to 10 working days.

Delivery charges, if any, are shown at checkout before you pay. You receive a tracking link by email and SMS when your order is dispatched.

3. Delays and failed delivery

If a delivery is delayed beyond the estimated date, we will tell you and you may cancel for a full refund if it has not yet been delivered. If the courier cannot deliver after three attempts or the address is incorrect, the order is returned to the seller and refunded as described in the Cancellation and refund policy.

Check the package when it arrives. If it is damaged or tampered with, you may refuse it, or report it within 48 hours of delivery with photos from your order page.

4. Contact

For any delivery question, email yaleesupport@yalee.net or call +91 95666 36401.