Legal
Grievance redressal
Last updated
Grievance Officer
Vijay Anandh Palaniammal, Proprietor
Email: yaleegrievance@yalee.net
Phone: +91 95666 36401 (Monday to Saturday, 10 am to 6 pm IST)
Address: 471, Cross Cut Road, Ponnaian Street (near State Bank of India), Coimbatore, Tamil Nadu 641012, India
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt, in line with the timelines set by the IT Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023.
What to include
Your name and contact details, the Yalee service concerned (yalee.net, Yalee Account, LeeNews, LeeMax or LeeMart), the order or payment reference if any, a description of the issue and any links or screenshots that help us understand it.
If you are not satisfied
You may approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or a consumer commission under the Consumer Protection Act, 2019. For personal data complaints, you may approach the Data Protection Board of India after contacting us.