Cancellation and refund policy

1. Subscriptions and digital purchases (LeeMax and other paid digital services)

You can cancel a subscription at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.

Because access starts immediately, payments for a period that has begun are not refundable, except in these cases, where we refund the full amount for the affected period: you were charged after cancelling; you were charged twice for the same period; or a fault on our side stopped you using the service for more than 48 hours in a row and we could not fix it. Request these refunds within 7 days of the charge.

A rental can be cancelled for a full refund before you start watching it.

2. Physical products (LeeMart)

Cancellation: you can cancel an order for a full refund any time before it is dispatched. Once dispatched, refuse the delivery or request a return instead.

Returns: if a product arrives damaged, defective, different from its description or with missing parts, request a return within 7 days of delivery from your order page. Where a product page shows a longer return window, that longer window applies. Some items cannot be returned for hygiene or safety reasons (for example innerwear, cosmetics once opened, perishables); this is shown on the product page before you buy.

Pick-up and inspection: we arrange a free pick-up from your delivery address. Once the seller receives and checks the item (usually within 2 working days of pick-up), we approve a refund or, if you prefer and it is in stock, a replacement.

3. Advertising, partnership and other business services

These are governed by the order or agreement you sign with us. Unless it says otherwise, amounts paid in advance for a campaign or service that has not started are refunded in full on cancellation; once work has started, we refund the unused portion after deducting work already delivered.

4. Failed, duplicate and unconfirmed payments

If money is debited but your payment fails, is duplicated, or your order or subscription is not confirmed, the amount is reversed automatically to the original payment method, usually within 5 to 7 working days, depending on your bank. If it has not arrived after 7 working days, contact us with the payment reference.

5. How and when refunds are paid

Approved refunds are initiated within 2 working days and paid to the original payment method (card, UPI, net banking or wallet). They normally reach you within 5 to 7 working days of initiation; credit card refunds may take up to one billing cycle to show. For cash-on-delivery orders we refund to a bank account or UPI ID you give us.

Yalee Coin used on an order is returned to your account if that order is refunded. Yalee Coin is never refunded as cash.

We send you an email at each step with the refund amount and reference number.

6. Need help?

To cancel, return or ask about a refund, use your account or email yaleesupport@yalee.net or call +91 95666 36401. If a request is not resolved to your satisfaction, see the Grievance redressal page. This policy does not affect your rights under the Consumer Protection Act, 2019.